The Hill reports:
The Department of Transportation (DOT) proposed a new rule on Wednesday that clarifies when airlines owe passengers refunds. The regulation is the department’s latest move to strengthen refund enforcement amid re-surging flight demand that has left the industry scrambling and sent passenger complaints soaring.
“When Americans buy an airline ticket, they should get to their destination safely, reliably and affordably,” Transportation Secretary Pete Buttigieg said in a release. “This new proposed rule would protect the rights of travelers and help ensure they get the timely refunds they deserve from the airlines.”
Read the full article.
Among the changes under the proposed rule, passengers would be entitled to refunds if the airline changes the departure or arrival airport, increases the number of connections, or “downgrades the flying experience” by changing the type of aircraft.
— The Hill (@thehill) August 3, 2022