DOT Opens Probe Into Southwest’s Holiday Snafus

CNN Business reports:

The US Transportation Department said it is in the early stages of an investigation into the Southwest Airlines holiday travel meltdown in December. The probe includes an examination of whether Southwest is scheduling more flights than it can handle.

“DOT is in the initial phase of a rigorous and comprehensive investigation into Southwest Airlines’ holiday debacle that stranded millions,” a spokesperson for the department said.

Transportation Secretary Pete Buttigieg previously said the department “will use the fullest extent of its investigative and enforcement powers” if the airline does not follow through on reimbursing travelers for their extra expenses.

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