Social Security Admin Will No Longer Communicate With The Public Except With Posts They Make On X

Wired reports:

The Social Security Administration will no longer be communicating with the media and the public through press releases and “dear colleague” letters, as it shifts its public communication exclusively to X, sources tell WIRED. The news comes amid major staffing cuts at the agency. “We are no longer planning to issue press releases or those dear colleague letters to inform the media and public about programmatic and service changes,” said SSA commissioner Linda Davis.

“Instead, the agency will be using X to communicate to the press and the public…so this will become our communication mechanism.” The letters and press releases were also a crucial communications tool for SSA employees, who used them to stay up on agency news. Since SSA staff cannot sign up for social media on government computers without submitting a special security request, the change could have negative consequences on the ability for employees to do their jobs.

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SCOOP: The Social Security Administration (SSA) will be shifting its public communication exclusively to X, sources tell WIRED. This comes as agency plans to cut its regional office workforce by roughly 90 percent.https://t.co/Xa8o4JuXnY

— WIRED (@WIRED) April 11, 2025