Delta: CrowdStrike’s Apology Is “Vastly Inadequate”

August 9, 2024 Business, Technology

The war of words over Delta’s massive service meltdown, set off by CrowdStrike’s disastrous software update, has grown ugly. In a letter sent Thursday to CrowdStrike’s attorneys written by Delta’s high-powered lawyer, David Boies, the airline lashed out at the cybersecurity company, which has apologized for introducing a bug that led to a global tech outage.

Boies, hired to lead Delta’s lawsuit against CrowdStrike, said the tech company was “grossly negligent” and was solely responsible for the outage.

CrowdStrike and Microsoft over the past week have claimed Delta’s outage lasted substantially longer than its rivals’ service downtime, because Delta refused their help to recover and because Delta failed to modernize its information technology systems.

Read the full article. Delta says the outage cost them over $500 million, most of which came in refunds to passengers.

This morning, we published the Root Cause Analysis (RCA) detailing the findings, mitigations and technical details of the July 19, 2024, Channel File 291 incident. We apologize unreservedly and will use the lessons learned from this incident to become more resilient and better…

— CrowdStrike (@CrowdStrike) August 6, 2024

“The impact on Delta passengers was disastrous,” the lawsuit said. “Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home.” https://t.co/IVi9AUPFWn

— News 9 WAOW (@WAOW) August 9, 2024

Delta Air Says CrowdStrike Apology For Operational Meltdown is ‘Vastly Inadequate’ and it Should Foot $500 Million Bill For Passenger Refunds https://t.co/NDa0DpKKwt via @yourownkanoo pic.twitter.com/m7IKgXpi11

— BoardingArea (@BoardingArea) August 8, 2024