Buttigieg Opens Probe Into Delta’s Flight Cancellations

July 23, 2024 Business, Government

Delta Air Lines is under federal investigation over how it’s been handling delays and cancellations amid technical issues with its crew scheduling software. Delta’s continuing problems, as its competitors have rebounded from a widespread software outage, are a black eye for the company.

Every major U.S. airline except Delta was back to normal operations by Monday morning. Delta cancelled 30% of its flights (1,157 total) and delayed 46% (1,796) on Monday, per FlightAware.

Delta’s woes have persisted Tuesday, with 12% of its flights (418) canceled and 10% (356) delayed as of about 9am ET.

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.@USDOT has opened an investigation into Delta Air Lines to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.

All airline passengers have the right to be treated fairly, and I will make sure that right is upheld.

— Secretary Pete Buttigieg (@SecretaryPete) July 23, 2024

While you should first try to resolve issues directly with the airline, we want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements during the recent travel disruptions. We will follow up. https://t.co/Noj5A5hE8w

— Secretary Pete Buttigieg (@SecretaryPete) July 23, 2024