NYC To End Manning Of Subway Booths Tomorrow

Gothamist reports:

More than 2,000 station agents will be stepping out of their subway booths starting Thursday, ending a decadeslong feature of the city’s transit system that has become obsolete. The metal and glass enclosures will not be removed but workers can return there during breaks or whenever they see fit.

Commuters will find free-roaming service agents outside their kiosks this week, to assist with a variety of customer service needs throughout the city’s stations.

Station agents have continued to be confined to booths even as the central duty under the role — processing tokens for rides — became a thing of the past with the advent of the MetroCard. The MetroCard itself is now in the process of being phased out and replaced with OMNY, a payment system linked to one’s smartphone or credit card.

Read the full article.

#NYC subway station agents say so long to the booths this week https://t.co/iLgMJ7quA8 via @gothamist

— MetroFocus (@MetroFocus) March 29, 2023