Southwest CEO “Truly Sorry” About Travel Meltdown

The Associated Press reports:

In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be “back on track before next week.”

Jordan blamed the winter storm for snarling the airline’s “highly complex” network. He said Southwest’s tools for recovering from disruptions work “99% of the time, but clearly we need to double down” on upgrading systems to avoid a repeat of this week.

“We have some real work to do in making this right,” said Jordan, a 34-year Southwest veteran who became CEO in February. “For now, I want you to know that we are committed to that.”

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Another 2,478 Southwest flights scheduled for Wednesday, Dec. 28, have also been canceled, according to FlightAware. https://t.co/qDet4VBht9

— TODAY (@TODAYshow) December 28, 2022