Vonage To Pay $100M For Making It Hard To Cancel

CBS News reports:

Vonage will pay $100 million to settle claims it trapped customers in unwanted accounts by forcing people to call to cancel, keeping them on hold for hours and charging hundreds of dollars to end service, government regulators said Thursday.

The New Jersey-based company, which provides internet-based phone services, made it easy for customers to sign up for accounts online but difficult to leave, according to a Federal Trade Commission complaint.

Starting in 2017, Vonage took an online cancellation link off its website to make it harder for customers to leave, the agency said.

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