Frontier Airlines Ends Telephone Customer Service

CNBC reports:

Say goodbye to the airline call center −at least at Frontier Airlines. The budget carrier last weekend completed its transition to online, mobile and text support, which enables it to ensure that customers get “the information they need as expeditiously and efficiently as possible,” spokeswoman Jennifer de la Cruz told CNBC in an e-mailed statement.

Passengers who call the customer service number Frontier lists on its website now get the message: “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app.”

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Frontier Airlines gets rid of telephone customer service https://t.co/G4evatpJ5T

— CNBC (@CNBC) November 25, 2022