Wireless provider T-Mobile continued to battle phone outages Monday, which began in the mid-afternoon in several major U.S. markets and continued into the evening. The hardest-hit areas have been on the East Coast, including major cities like New York, Atlanta and Miami, as well as LA and Chicago, according to the tech-issue tracker DownDetector.
Calls and some text messaging appear to be the functions most widely affected. Wi-Fi and land-line phone service went out in a few pockets of the country but those outages were not widespread.
“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country,” T-Mobile technology president Neville Ray tweeted. “We’re sorry for the inconvenience and hope to have this fixed shortly.”
Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.
— T-Mobile Help (@TMobileHelp) June 15, 2020