USA Today reports:
Ticketmaster has updated the wording of its refund policy for postponed events, and customers are not happy. With large gatherings across the nation either canceled or postponed due to the spread of coronavirus, many ticket-holders are seeking refunds for concerts, sports and other events.
According to an image captured by the The New York Times, a page on Ticketmaster’s website used to say refunds “are available if your event is postponed, rescheduled or canceled.” Now, the page has been edited to say refunds “are available if your event is canceled.”
In a statement to USA TODAY, the company said its policy on postponed events has been consistent, though its wording online has been edited for clarity.